Scientists, engineers, programmers and other technical experts have a difficult time letting go of their work product because they start as a lone expert in a lab or cubicle assigned to solving a specific problem. Their efforts are rewarded when the problem is solved and often the solution does not require a team effort.
Are you a leader who has the challenge of leading a team of SMEs (subject matter experts)? If you are, then you may be experiencing one or many of the following challenges which if not addressed may hold your team back from becoming a highly effective and productive team.
The “I” Syndrome
How many times do you hear the word “I” from your team members in a meeting? Excess use of the “I” word is a red flag that your team is not a team but a group of individual contributors, all of whom believe they have the answer to the solution. Too many individuals with the “I” will limit the creativity, collaboration, and innovation of the group.
Coaching Tip: Look for the outliers in the group, who have less of this tendency and who understand that a cohesive team can accomplish more than a group of individuals. Pair these individuals with your “I” people so they can learn how to move from “I” to “We”.
When they are put into teams where there is no one right solution, the ability to come to a timely decision can be a challenge. When launching a team with an abundance of technical experts, make sure to develop team norms. These are the rules of engagement, what behaviors are expected and what will not be tolerated. Be proactive and set guidelines of how decisions will be made otherwise you will get stuck in “no decision land”.
Coaching Tip: As the leader you need to communicate the strategic vision of the company and translate it to the people you are leading so the team doesn’t develop a better mouse trap that the market doesn’t want or need.
The Need to be Smarter
Often times you will be dealing with very smart people and some of them want to continually demonstrate how smart they are. The most blatant behavior is the guy who invariably will respond, “I knew that”. This bad behavior can ultimately create an environment where other team members don’t want to deal with the person and will shut down in meetings.
Coaching tip: work with these individuals to ask themselves the question: What will saying “I knew that” gain for me other than showing others how smart I am? Overtime you will know that there has been improvement because other team members won’t look for ways to avoid the person.
Inability to Let Go
Many experts dread giving up tasks and activities for fear that it may be viewed by others that they aren’t the experts. Or they don’t trust the capabilities of the people they are working with on the team. They become the roadblock to meeting project deadlines because they take on most of the workload and won’t delegate.
Coaching Tip: When working with technical experts who struggle with letting go and delegating, explore what holds them back. Explore how they can remain an expert by mentoring others while delegating. If there is a trust issue, discuss with them the data they have to back up their lack of trust. Ask for specifics.
Not sharing Information
Technical experts often are introverts and thus not ones who share their thoughts and opinions. It is important that for a team to function cohesively that everyone practice open and honest communications.
Coaching Tip: When forming a new group or integrating a new team member lay out the guidelines of what information needs to be shared. Encourage members to share their opinions as well as facts. Be the first one to share your opinions and recognize and highlight when others do the same.
Being a coach to your subject matter experts can increase their performance as well as the team’s performance. And if you don’t feel comfortable in a coaching role, get some executive coaching training or hire a coach.
What other leadership challenges have you faced leading a team of engineers and other technical experts? Share them with our readers!
Beth Armknecht Miller, of Atlanta, Georgia, is Founder and President of Executive Velocity, a leadership development advisory firm accelerating the leadership success of CEOs and business leaders. She is also a Vistage Chair and Leadership Development Advisor. She is certified in Myers Briggs and Hogan leadership assessment tools and is a Certified Managerial Coach by Kennesaw State University. Visit Executive Velocity Inc or Engaging Leadership or follow her on twitter @SrExecAdvisor.