Can two rights make up for a wrong? In the case of my less-than-desirable “dining” experience at Bonefish Grill in Katy, TX, yes. After Tweeting my displeasure at how I was treated at a recent trek to the restaurant and a subsequent blog story detailing the situation, a regional manager from Bonefish offered an olive branch and a desire to rectify the situation to my satisfaction. Since I believe in second chances, I gave him a chance to turn the situation around.
My wife and I were invited to dine again at the restaurant at a time and date of our choosing, so we chose last Friday at 6 pm. We were greeted by the managing partner and promptly seated. Our waitress was über-attentive and made every effort to ensure our experience was a pleasant one.
The meal was fantastic; very well prepared and delicious. My wife enjoyed a refreshing beverage in addition to her entrée, and we both had dessert. My guess was that the bill would total somewhere between $80 and $100.
Imagine my surprise when we were told that the meal was on them and they were thankful for the chance to give us a positive visit. I wasn’t expecting them to comp the meal, but the gesture solidified my belief that they were indeed sincere in getting back in my favor. And because the meal was gratis, we took good care of our server (even more than we would have otherwise). Needless to say, my tweet regarding the gesture and the dining experience was much more positive and reflective of my past experiences with this chain.
The moral of the story is this: No one is perfect. We all make mistakes. The key to moving past these shortcomings is to admit them and then rectify them. Apparently , Bonefish read that book, too.